The Malcolm Baldrige National Quality Award Criteria for Performance Excellence is a powerful assessment tool that helps identify organizational strengths as well as key areas for improvement. However, because of the complexity of modern management systems, the criteria used to examine them are also complex and often difficult to understand. Insights to Performance Excellence 2002 simplifies the Baldrige Award process by offering thorough and logical explanations of the criteria, while providing a clear guide to improving organizational performance. This best-selling publication is updated annually to reflect the changes made each year to the Baldrige Award criteria. Mark Blazey has simplified the 2002 criteria, clearly demonstrating the linkages and relationships between each of the 18 items that comprise the criteria. Insights to Performance Excellence 2002 will strengthen your understanding of the Baldrige Award criteria and provide valuable information about analyzing your organization and achieving higher levels of performance. Includes a bonus CD-ROM with Microsoft Word® files which enable organizations to more easily compile information with which to prepare a Baldrige narrative application.