Thomsen offers practical help on pressing issues. Formats, space requirements, users, and even your role as a reference librarian are all changing. Fast. Thomsen helps you keep up with lively, informative discussions on: your relationships with paraprofessional staff and techies, developing communication skills for effective reference interviews and multilingual patron inquiries, integrating new resources in your search routines, virtual reference skills, distance education, librarians as trainers and pathfinders, the logistics of the reference space (desk height, roving reference, technical assistance), and much more.