This classic title from communication experts Catherine Ross and Patricia Dewdney covers all types of communication in the unique arena of library and information work. This book offers guidance, tips, and suggestions for public speaking; designing newsletters, handouts, and brochures; creating press releases and public service announcements; writing memos, letters, and formal reports, conducting interviews and interpersonal communications. Timely coverage focuses on cultural, ethnic, and linguistic issues and electronic communications.The authors include skills-training exercises, quick facts, a special section on support staff, and more. This helpful guide is a must-have for those wanting to improve their communication skills or teach others.