This title shows how assertiveness should help employees resist manipulation and increase tolerance and powers of persuasion. Simple techniques and helpful advice should ensure that the reader comes across as open, honest and direct. The book covers: understanding why people behave as they do and, when that behaviour is counter-productive, knowing what to do about it; understanding other people better; keeping emotions under control; preventing others bullying, flattering or manipulating one against their will; acquiring easy-to-learn techniques that can be used immediately; and developing a personal assertiveness strategy. Progressive training programmes not only equip managers with basic skills and competencies, but deploy innovative, wide-ranging learning strategies to ensure continuous development. Specifically designed as flexible support material, "Training Extras" provides a simple framework to structure learning. "Training Extras" is a comprehensive series which covers all the crucial skill areas for the first-time manager or supervisor, providing: the key issues in an easy-to-read style; diagrams, models and charts for clarity and quick reference; helpful starting points to build confidence and encourage "hands-on" practice; practical advice and tips based on real-life management issues and examples.