This volume has been designed to provide practical help for all advisers, whether working within or outside the organization. It covers aspects of the process from interpersonal skills to organizational context, from planning to follow-up. Each chapter concludes with guidelines summarizing the content, and questions designed to apply the material to his or her own activities. Real-life cases from Professor Margerison"s own experience are included, as well as many examples drawn from the work of well-known consultants.