The book is structured to systematically help you: 1. Understand Computer Telephony testing. Chapters devoted to understanding CT testing identify key components, issues, and likely CT problems to familiarize you with quality impacting CT issues. 2. Address service objectives. Key to any system or network is understanding how you want the system to work. These chapters help you understand issues key to developing your service objectives. 3. Develop the test plan. The test plan is the document that will guide the actual testing process. These chapters help you develop the processes, tools, testing methods, and the actual tests which will encompass your test plan. 4. Select test tools. These chapters help you understand what tools are needed and provides guidelines for test automation tools. 5. Test and analyze. These chapters provide concrete examples on how to perform high-leverage CT tests. ;