Who should read this book? This is a must read if you"re a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you"re in the midst of implementing a predictive dialer, For anyone analyzing, recommending and deploying predictive dialers in outbound call centers, this book explains how they work, how to get the maximum benefit from them in automating telemarketing, customer service and collection calls.