This is the story of Dick Knowles" personal journey in learning how to lead more effectively in this turbulent, unpredictable world. The newly discovered processes and models presented here apply to leadership tasks at all levels in the organisation, and will lead to improvements in effectiveness of as much as 30-40 per cent by enabling you to open up the flow of energy and creativity in your organisation. He introduces and describes his creation and development of the Process Enneagram(C) which seems to be the missing link between complexity theory and practical application. It is the only known tool that simultaneously helps people to solve complex problems, build the social connections they need to do the work and releases the emotional energy and commitment to do the work quickly and well.