Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization—with or without programming. Discover how to: * Set up and configure your system * Plan and configure security settings and information access * Easily customize form attributes, views, and relationships * Create and deploy custom reports * Use xRM to quickly create and efficiently manage line-of-business applications * Automate business workflows * Extend Microsoft Dynamics CRM with scripts and assemblies