Configure, adapt, and extend Microsoft Dynamics CRM 2011-guided by two of the leading implementation specialists in the field. Whether you"re an IT professional, a developer, or a power user, you"ll get pragmatic, hands-on insights for customizing CRM in your organization-with or without programming. Discover how to: Set up and configure your system; Plan and configure security settings and information access; Easily customize form attributes, views, and relationships; Create and deploy custom reports; Use xRM to quickly create and efficiently manage line-of-business applications; Automate business workflows; Extend Microsoft Dynamics CRM with scripts and assemblies.