A three-level business English course that uses a powerful storyline to teach all the skills, vocabulary and grammar needed for students in work or pre-work. Aurora Picardi manages The Grand Hotel Pelleas in Malta. The hotel is not perfect, but head office in San Francisco does not seem interested in giving Aurora any support - in fact somebody wants to close the hotel. We help Aurora in her everyday business tasks with colleagues and customers including emailing, telephoning, meetings, negotiating, report writing and presenting as she fights to survive in the corporate world.