"Why do they want to close our hotel?" Aurora Picardi manages The Grand Hotel Pelleas in Malta. The hotel is not perfect, but head office in San Francisco does not seem interested in giving Aurora any support - in fact somebody wants to close the hotel. We help Aurora in her everyday business tasks with colleagues and customers including emailing, telephoning, meetings, negotiating, report writing and presenting as she fights to survive in the corporate world. Includes: 10 flexible class units that can be used sequentially or according to need. Detailed grammar section with explanations and practice activities. Complete audio scripts for the class units. List of key vocabulary. 10 self-study units - including listening, reading, writing and pronunciation activities - together with answers and audio scripts. Audio CDs with all the dialogues and language work for the class and the self-study units, using a range of native and non-native speakers of English. Формат: 22 см x 27,5 см.