This book provides decision makers with an invaluable guide for outsourcing SAP operations. It explores the various outsourcing models, starting from point solutions for a specific SAP business process up to outsourcing the complete SAP department: Which company is a candidate for applying the outsourcing model? Why should they consider this approach? When is a good time for implementing outsourcing in the company? What part of your SAP operations might be right to outsource? The basic question remains, however: How to do it? The author provides detailed explanations for implementation, production support, global delivery, and the set-up of an engagement construct and thereby leaves no important questions unanswered.