If you need to get the right work to the right people at the right time in an SAP application system, this book is your number one resource! This second edition of our bestselling workflow book provides practical guidance on SAP Business Workflow. You will explore a general overview of workflow processes, learn how to deploy and extend existing workflows, and discover how to create your own successful workflow projects. The book contains a plethora of technical details you will need if you are implementing, and overviews if you are a business process expert just curious to see workflow capabilities in action. The book is up-to-date for SAP NetWeaver 7.0 and includes information on upgrading workflow, UWL, ABAP Objects, and other effective capabilities. In addition, it will touch on SAP s overall strategy for Business Process Management. Many tips and tricks, guidelines, and practical instructions from the world s leading SAP Business Workflow experts make this book an indispensable reference for everyday use. Highlights: Using SAP Business Workflow: Configuration, Work Item Delivery, Agents, Administration Developing Your Own Workflow: Design Techniques, Objects, ABAP Classes, Agent Determination, Custom Programs, Universal Worklist User Interface Technologies andWorkflow: Interface Options, Web Dynpro ABAP/Java, BSP, Forms, Alloy, Duet Using Workflows in SAP Business Suite Applications: ArchiveLink, SAP ERP, SRM, CRM, HCM