"The Basics of Process Mapping" is a quick and practical guide that: Explains the importance of process mapping in examining work flow and customer-supplier relationships, which is the foundation for appropriate improvements. Gives step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Accents the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations. "The Basics of Process Mapping" is a cost-effective training tool for anyone interested in increasing the efficiency of their organization.