Monografiya posvyashchena probleme otsenki kachestva obsluzhivaniya chitateley v bibliotekakh vuza. Razrabotan kompleks ekonomiko-matematicheskikh modeley podderzhki prinyatiya resheniy pri upravlenii bibliotechnym obsluzhivaniem vuza, kotoryy vklyuchaet: imitatsionnuyu model", vosproizvodyashchuyu protsess obsluzhivaniya chitateley biblioteki vuza; model" optimizatsii prinimaemykh resheniy otnositel"no lokal"nykh tselevykh funktsiy; model" mnogokriterial"noy optimizatsii resheniy; ekonomiko-matematicheskaya model" otsenki kachestva rekomenduemykh model"nykh resheniy. Razrabotany algoritmy podderzhki prinyatiya resheniy, a takzhe metodika prinyatiya resheniy po upravleniyu bibliotechnym obsluzhivaniem vuza, pozvolyayushchie sostavit" optimal"nyy grafik raboty obsluzhivayushchego personala biblioteki vuza.