The complete hair spa process: wash the hair (with shampoo) and towel dry mix the concentrate with a big scoop of the hair spa cream apply with a brush from the roots by separating out sections of hair massage the hair roots and distribute the cream evenly along the hair strands (about 20 minutes) apply steam to the hair for a few minutes wash the hair if you do not have a hair steamer, a hot towel wrap also works. At times, i even use the hair spa cream without the concentrate.