In order to have valuable office communication, organizations need to have an on going commitment to learning from experience by reviewing interactions and the associated outcomes. Highlighting a wide range of workplace interactions, Chris Parker shows business professionals and students how to create a more positive and productive organization by creating effective communicators. Closing the Communication Gap follows a central character, Adam, for a week to illustrate how to hone workplace communication skills. Using an entertaining and engaging storytelling approach, this book addresses common communication issues, such as: - Influencing individuals, groups, team and audiences - Understanding others to communicate with them more effectively, appropriately motivate, delegate, provide leadership and encourage creativity - The importance of formal and informal micro-communications in creating and reinforcing organizational culture