This essential and cost-effective toolkit will save you time and money on your route to certification. Companies seen to be implementing ISO/IEC 20000-1 will improve their business processes and practices and will reassure customers that companies are efficient, reliable and trustworthy. Customers are now looking for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. Developed by an ISO/IEC 20000 Lead Auditor and ITSM Consultant, Michael Kunas, this ISO/IEC 20000 Documentation Toolkit provides an internationally comprehensive set of policies and procedures, templates and project tools, aiding any organisation in their implementation of ISO/IEC 20000. The ISO/IEC 20000-1 Documentation Toolkit also enables you to tackle in isolation, and at any level, or on levels simultaneously, any specific control area knowing that all the linkages have already been identified and provided for as necessary within the toolkit document templates. This toolkit is fully up to date with the 2011 version of the Standard, which replaces the previous 2005 version.