The only authorized journal and workbook for the Cisco Networking Academy Program The IT Essentials I: PC Hardware and Software Engineering Journal and Workbook, Second Edition, supplements the web-based course in the Cisco Networking Academy Program. The exercises in the Engineering Journal and Workbook help you become thoroughly knowledgeable in the material in this course by including additional topical coverage and vocabulary exercises. This workbook also provides review questions to help study to pass the CompTIA A+ Certification exam. Completing this workbook allows you to develop and express a clear understanding of computer hardware and operating systems, the functionality of hardware and software components, and best practices in maintenance and safety. You will find that your studies are best complemented by a text that describes the theory and foundational concepts introduced in the course. To that end, the IT Essentials I: PC Hardware and Software Companion Guide, Second Edition, includes thorough treatments of the topics and the IT Essentials I: PC Hardware and Software Lab Companion, Second Edition, provides opportunities for hands-on experience with the components and software studied in the course. You will study: Information Technology Basics How Computers Work Operating System Fundamentals Windows 95/98 Operating Systems Windows NT/2000 Operating Systems Windows XP Operating System Multimedia Capabilities Advanced Hardware Fundamentals for Servers Assembling a Computer Networking Fundamentals Printers and Sharing Preventive Maintenance Troubleshooting PC Hardware Troubleshooting Software Each chapter includes concept questions and review questions that test your knowledge of the material in different ways. Concept questions range from real-life scenarios to reflective ideas where the answers are not always obvious. Review questions provide you with an opportunity to demonstrate and strengthen your understanding of the concepts to begin preparing for the CompTIA A+ Certification exam or to pursue a career in the IT industry. Companion Titles: IT Essentials I: PC Hardware and Software Companion Guide Second Edition ISBN: 1-58713-136-6 IT Essentials I: PC Hardware and Software Lab Companion Second Edition ISBN: 1-58713-138-2 This book is part of the Cisco Networking Academy Program Series from Cisco Press. The products in this series support and complement the Cisco Networking Academy Program.