This work tells managers how to hire right - the first time. It shows managers the real things to look for when hiring or promoting, instead of relying upon "experience" or some of the other classic hiring myths. The authors identify and explain the four proven factors that will predict an employee"s success in sales: empathy, ego-drive, service motivation and ego-strength. They also provide key insights on job matching, team-building, leadership and the successful sales traits for specific industries.