There has never been a CI Guide like this. CI 26 Success Secrets is not about the ins and outs of CI . Instead, it answers the top 26 questions that we are asked and those we come across in our forums, consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with CI . A quick look inside of the subjects covered: Endeavour Software Project Management , Integration of Knowledge Management practices, Specialist Training, Configuration Management Activities , Incident detection , Component Failure Impact Analysis (CFIA) , Service Transition Scenario, Key Performance Indicators (KPIs) for Technical Management, Help Desk Glossary, Help Desk Glossary, Service Asset and Configuration Management Goal and objectives, Incident recovery , Configuration Management Activities, Configuration Management, Terminology , Goal and Objectives , ITIL v3 Foundation Glossary, Requirements , Integration of Knowledge Management practices , Populating the CMDB, How does Configuration Management help with Information Security Management? - Certified Information Systems Auditor, Configuration Items , Configuration Management , Incident repair , Common Terminology , How Security management and Configuration Management work together - Certified Information Security Manager, and much more...