The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service"s book, the authors once again present a step-by-step guide to preparing for your ITIL v3 OSA exam. This self-study exam preparation guide for the ITIL V3 Service Capability OSA certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided. Can you imagine valuing a book so much that you send the author a "Thank You" letter? Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don"t waste a single minute of your time studying any more than you absolutely have to? Actually, it"s all of the above. This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Service Capability OSA exam on your FIRST try. Done the ITIL V3 Service Capability OSA course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Capability OSA Exam. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.