If you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and if you treat them like they"re Number 1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a World-Class Customer Service Experience to everyone who enters your place of business. Narrated by the author, the Fresh Customer Service audio book encapsulates the whole printed book in four CDs for an approximate running time of six hours.