Want to spend more time closing deals and less time worrying about them? START WITH THE RIGHT QUESTIONS. It"s true: failure to uncover your sales prospect"s specific needs through effective questioning can kill your closing. Sales Questions That Close Every Deal features appropriate, friendly, and penetrating questions drawn from top sales forces, including AT&T, Blue Cross/Blue Shield, GM, E.F. Hutton, Isuzu, Paine Webber, and many others. Organized by tab for easy access, this hands-on resource tells you exactly what questions to use for every step in the sales process, including: * Opening the sale * Qualifying prospects * Probing for needs * Presenting * Handling objections * Closing the sale * Upselling * Referrals * Follow-ups