Companies are under increasing pressure to report on the intangible, non-financial factors influencing their performance. The impact of corporate social responsibility (CSR) policies is of major importance in this context. The CIPD has been working with the Department of Trade and Industry to promote the "CSR Competency Framework" (published in 2004) in order to help organisations intergrate "CSR" into their decision-making processes. This Research Report is founded upon detailed case studies of 12 companies active in CSR, each one demonstrating the link between CSR policies and people management.