Legislation now compels employers to refer grievance procedures in their statement of terms and conditions. They must also grant employees the right of accompaniment to certain hearings. This text tackles the best ways of coping with these crucial legal constraints. The author argues that the answer to this issue should go well beyond mere compliance, and discusses how good employers have always known that, by allowing staff to raise concerns, they get a chance to put things right or explain why they cannot. Therefore the result is invariably a more trusting, satisfied and motivated workforce. The book features advice on introducing a grievance procedure, avoiding damaging disputes and unnecessary legal claims, conducting a professional grievance interview, and responding to employee worries and complaints.