Benefiting LIS students and professionals alike, Franks presents complete coverage of the records and information lifecycle model. Encompassing paper, electronic (databases, office suites, email), and new media records (blogs, wikis), as well as records residing in "the cloud" (software as a service), the text addresses a full range of topics, includingThe origins and development of records and informationThe discipline of information governanceCreation/capture, classification, and file plan developmentRetention strategiesAccess, storage, and retrievalElectronic records and electronic records management systemsEmerging technologies such as web records, social media, and mobile devicesVital records, disaster preparedness and recovery, and business continuityMonitoring, auditing, and risk managementInactive records management, archives, and long-term preservationEducation and trainingDeveloping a strategic records management plan