There has never been a Help Desk manual like this. Help Desk 95 Success Secrets is not about the ins and outs of Help Desk. Instead, it answers the top 95 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Help Desk best practice and standards details. Instead it introduces everything you want to know to be successful with Help Desk. A quick look inside of the subjects covered: The Basics About the Online Help Desk, The Help Desk (Service Desk), Thank God for Help Desk Tech Support, The Guide to Being an Expert Help Desk Technical Support Specialist, Gain Entry to the IT World Through The Entry Level Junior Level Help Desk Support Position, Help Desk Engineer - A Career Worth Eyeing For, The Benefits of Free Help Desk Support Software, Help Desk Computer Operations Officers - Working Their Way in Securing Company Premises, What You Need To Know About Help Desk Associate And Project Manager Technical Support, Common features across most Help Desk tools, Computer Call Center Help Desk, The Downside of Working as a Help Desk Assistant, Selection process for Help Desk tools, Role of IT Help Desk Clerk, The Importance Of Hiring and Training Help Desk Agents, Let the Help Desk Support Consultant/Analyst do the Work, What IT help desk software covers?, When To Get Web Help Desk Software Systems for Your Help Desk, Help Desk - Exceeding Customer Expectations, What Does It Take to Become A Supervisor Analyst Help Desk Operations Trucking Logistics, Top 5 Help Desk Best Practices, Why IT Organizations Should Invest in Computer Help Desk Software, What Kind of Service Should I Expect From The Dell Help Desk?, How Does a Help Desk PC Computer Call Center Handle Angry Callers?, Customer Service Help Desk - Pointers to Delivering World Class Customer Service, Techni...etc...