Legalized casino gambling is available in 27 states in the U.S. With those casinos and their millions of patrons come the thousands of managers necessary to run the games. For those professionals who want to run the best casino possible comes Casino-ology, Bill Zender"s unique look at how managers can provide the best for both their casinos and their customers. Bill Zender knows the art of casino management. In addition to having worked in, managed, and owned casinos for decades, he has also been an enforcement agent for the Nevada Gaming Control Board. In addition, he spent time as an advantage player, exploiting the vulnerability of casinos from the civilian side of the tables. Today, he travels the globe consulting for the international casino industry. By challenging long-cherished conventions, Casino-ology provides contrarian and radical, but proven, solutions to common gaming issues, all in the service of refining the art of casino management.