"We cannot be a beacon to the world unless the talents of all people shine through" - Rt Hon Tony Blair, Prime Minister "They have produced a book that I believe will run for many years as the definitive work on this important subject." - Meredith Belbin It is a fact that empowered employees have a significant impact to corporate success. They work harder, are more motivated and are more loyal. They deliver better internal and external customer satisfaction and, in short, add more value than their unempowered counterparts. This book strategically analyses why empowerment works, how it can increase profitability, the empowerment rationale and the methodologies required to make it happen. It shows how to set realistic business-related goals and includes cases, examples and self diagnostic tests.