PLEASE NOTE: All products in our store are brand new. We do not sell used, refurbished, or defective instruments or floor samples. If you are not satisfied with your purchase for any reason, you can return it within 30 days for a full refund. * For professional musicians and teachers, we offer special discounts and payment terms on all instrument purchases - please e-mail your inquires to 1stopinfo@usa.com. We gladly accept school purchase orders.