The most comprehensive training manual ever for the frontline cleaner. You will learn here, from a master, not merely how to clean, but all the hidden and equally important people skills. The first half of the book provides all of the important background information every cleaner needs. It begins by putting the cleaning profession into perspective, explaining the position of pride and responsibility it unquestionably is. The second half of the book is the actual how-to of cleaning, including how to organize yourself and your crew. 200 pages; illustrated