"I"d like to buy the Internet. Can you tell me how much it costs?" "Do you have WordPerfect for Gameboy?" "Isn"t there a manual for this mouse pad?" They reformat disks...with scissors. They point to File...with their fingers. They try to get online...without a modem. They"re the Users--everyday people whose computer-related problems baffle, bewilder, and entertain tech-support staffers around the world. These hilarious true stories prove that technology can turn even college professors and top executives into babbling fools--and, once and for all, settles the question: "Which is better--hardware or software?"