Effective Supervisory Practices answers the questions that all supervisors ask:What"s my role? What are my major supervisory responsibilities? How can I learn to be an effective leader? What does it take? How can I be fair to all employees, even though they have different needs and issues? What do employees expect from me? How can I be a good team leader? How do I prepare for conducting performance appraisals? What is my role in onboarding new employees? How do I support and promote a culture of accountability?We all know an organization"s most valuable resource is its employees. ICMA"s newest edition of its best-selling "Effective Supervisory Practices: Better Results through Teamwork" gives today"s managers and supervisors a powerful tool for understanding the many dimensions of the supervisory role and their impact on helping to improve productivity, implement quality management, and build an effective work team. The book serves as the core text for the study guide Effective Supervisory Skill Building, which is designed to probe the topics of the book in more detail and at a level specific to your own workplace. In combination, the book and study guide comprise what we call a course, bringing together basic principles of supervision, based on behavioral studies and other research, and practical guidelines for improving your supervisory skills and applying Effective Supervisory Practices on the job.The bottom line: We think the course (Effective Supervisory Practices and Effective Supervisory Skill Building) will help you and your local government provide better services to the residents of your community by providing managers and supervisors extensive on-the-job training. This book addresses situations that supervisors are likely to encounter in an increasingly diverse workplace and community: setting priorities; working with the budget; communicating with employees; providing quality customer service; and leading change.