Organisations that are implementing IT Service Management usually want a trouble-free, rapid deployment approach that maximises benefits and minimises delays and cost. Effective management, process and procedure documentation is an essential to achieving those results. This unique toolkit, developed by IT service management gurus Shirley Lacy and Jenny Dugmore, both experienced specialists with a lot of practical experience. Jenny chairs the international ISO20000 group and acts as series editor for the 20000 series. Jenny and Shirley led and contributed, significantly, to the development of BS 15000, forerunner to ISO/IEC 20000, and both editions of ISO/IEC 20000. Shirley is an ITIL author and is the primary editor of the ISO process assessment standard, ISO/IEC 33002 that is under development. IT Service Management Documentation Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and also to achieving ISO/IEC 20000 certification.