This is the only detailed account of the actual implementation of an electronic medical records system in a large health organisation. Focusing on the importance of organisational culture and leadership, it uses qualitative methods to report the experiences of clinicians, managers and implementation team members. Non-technical and accessible, the book offers highly topical, ground-breaking research in an emerging area. It is essential reading for all those involved in implementing information technologies strategies. This includes clinicians, managers, and policy makers and shapers who need to benefit from past experience. It is also vital for information technology implementation teams as well as health sector information technology suppliers and providers. >Carefully researched. Important. Dr Scott presents interesting conclusions and challenges accepted wisdom. I recommend this book to everyone who wants to make a serious study of the implementation of IT in complex organizations." Jos Aarts, in the Foreword