In The Dolphins Are Back, Phil Scanlan shares with you two compelling stories simultaneously: his experience implementing the industry-renowned quality methodology at AT&T, as well as the struggles and ultimate success of applying this same quality approach to cleaning up the New Jersey shore. In telling this story, Phil conveys the importance of recognizing the potential strength in relationships among business, government, and citizens. In a quality environment, these partnerships have the ability to tackle any seemingly complex and impossible task.