Quick Reference Guide Completely Updated! Many companies have discovered that to achieve a higher level of performance excellence employees must first have a command of the quality principles. This pocket-sized guide presents and defines the new ANSI/ISO/ASQ Q9001:2000 standard, and the common methods used to achieve quality, in easy-to-understand words. Written by Dennis Arter and J. P. Russell, top ISO 9000 auditors and key participants in Standards authoring bodies, The ISO Lesson Guide 2000 discusses quality, its measurable characteristics, and the role of customer requirements in all quality management systems. Using the ANSI/ISO/ASQ Q9001:2000 standard as the model, each ISO clause (and its key concepts), the ISO process approach, and the Quality Management Principles are also explained. This great training and study tool was written to be an ideal handout for new and existing employees who need to understand these newly revised quality principles.