Service Contracting, Second Edition , takes you through every phase of service contracting from start to finish. This new edition addresses the need for more flexible contracting processes, such as negotiated approaches and hybrid procedures; the growing trend toward contracting with a wider array of service providers; the challenges of network service contracting; and the impact of technological developments. This is a must-have guide for all local government managers who currently are engaged in service contracting or who are considering service contracting as an alternative. As the culmination of expert advice and lessons learned, this indispensable reference will help you avoid the pitfalls that can derail the process, and hands you the tools you need for success.