This new book is written for students becoming certified nursing assistants in long-term care institutions, hospitals or clinics, or certified home health aides. Special features make it especially useful for non-native English speakers and native speakers with a low literacy level. The text always takes into account the language and culture differences of the students. Vocabulary clearly distinguishes between English words/phrases that present problems to ESL students and required medical terminology. It includes language instruction aimed at communicative competence in the workplace.