Latest information on critical topics: A new chapter on the change process (Chapter 20). A new chapter on burnout and stress (Chapter 28) keeps coverage up to date as the author delves into topics of growing importance in the field. * Additional coverage of ethics: Expanded coverage of ethics and ethical issues, the wide range of case management applications, and the importance of the ecological model in assessment and planning give students a strong introduction to professional basics. * Additional, detailed examples: New examples of contact notes as well as examples of cases and corresponding service plans within the appendix provide important reference materials for students to examine in-depth. Additional directions for dating forms in the appendix further your students" professional skills. * More on the Recovery Model: Expanded information on the Recovery Model, including the use of self-determination methods and good peer support, better equips students to work with the most current concepts and practices. * Focus on how to write: Detailed step-by-step information on how to record impressions and recommendations effectively as well as how to write brief social histories prepares students to produce clear, professional written communication.