This comprehensive text provides in-depth training and information on the skill of phlebotomy for allied health professionals. It includes not only the necessary skills in collecting blood, but also information on what is in a blood sample and why the sample was collected. This new edition includes coverage of customer service, compliance, and competency. The text"s competency based approach allows users to monitor the skills required for accreditation and for patient satisfaction. In addition, the text includes legal issues to ensure that technicians are in compliance with established guidelines and practices. This text presents comprehensive coverage of one of the most important skills for allied health professionals-phlebotomy.