The Seventh Edition of this best-selling text continues to offer proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible. NEW to the SECOND EDITION: 4-5 additional review questions for each chapter Expanded material and new exhibits on delegation New discussion on the effects of organizational shuffling on employee motivation Expanded material on the legal implications of performance appraisal New section on Six Sigma New coverage of several more laws that affect employees and employment Updated material on HIPAA implementation Updated material on unions and union organizing in health care. “I have seen numerous texts and this is the best. Students at the grad level and in the field really benefit from it. Thanks for a quality publication.” —John A. Romas, MPH, PhD, Health Science, Department, Minnesota State University