An engaging and enjoyable read, this student-friendly text delivers a comprehensive introduction to the human services field and the essential skills students need to succeed as working professionals. * Each chapter includes chapter objectives, multiple detailed real-world case studies with focus questions, lists of key terms, a summary of important Things to Remember, and suggested readings for further information--all designed to make instruction more effective and facilitate student learning. * Compelling real-world case studies in each chapter illustrate key concepts and provide a useful guide to practical considerations facing human service professionals today. * Completely up to date, case studies illustrate each human service delivery model, while a special concluding case study integrates all three models. In addition, the expansive human service model includes a strengths perspective. * Integrated summary checks and end-of-chapter summaries make it easy to identify key points when designing class assignments, preparing exams, or suggesting study topics for students.