This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage, the set includes: service strategy, service design, service transition, service operation, and continual service improvement This set is not only includes the lifecycle approach, but in addition covers the official ITIL V3 processes in a separate section.Titles are also available as individual management guide on Amazon.com. Other languages available: German,Spanish,Dutch