This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSl® can help. Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSl) is a generic framework and a domain standard which is consistent with Itil and Asl. As outsourcing of Ict activities increases, it is essential to maintain control of the services being delivered.