Contains The Text For The Full Iso/Iec Standard! A quick and accessible guide to a universally adopted standard, and defining literature for the Iso 20000 exam. The Iso/Iec 20000 standard is aligned with Itil which is also very widely known and used. Iso/Iec 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the Exin and TÃfÂoeV SÃfÂoeD Examinations.