This work is a personalized approach to workplace diversity. The ideal of a harmonious and diverse workplace has been given much lip service, but the daily realities of working with difficult people who are not like you have proved difficult. Featuring "voices" (actual comments from members of diverse groups), this book reveals how individuals feel about their treatment and their relationships on the job. By listening to the "voices" readers learn to understand what it means to "the other" and so improve communication, morale and productivity. The range of voices covered includes African, Asian, Latin, disabled workers, gays, young and old, women and more. For each group, the book provides: background on the culture and values of that group; comments from members of the group; typical scenarios; and explanations of what went wrong in each situation and how to correct it.