This is not a book of substantive law - it concentrates on the practical and the tactical, guiding claimant and advisers through the unwritten rules and pit-falls of tribunal procedure, providing insight into the "mind" of the tribunal and giving helpful tips on successful letter writing, submissions, cross-examination notes and draft directions. The third edition has been extensively rewritten and clarified so that it is easier to understand and use, and takes into account all the changes brought about by the abolition of the statutory dispute resolution procedures